Creating a Business Case for McDonald’s Employees Using an LLM.

As a final project in a business technology management class, our objective was to familiarize ourselves with a local language model and apply it in a business setting. Our strategy was geared towards reducing the costs fast food chains such as McDonald's face due to the alarmingly high turnover rates for crew such as cashiers and bottom-level cooks. to make a language model that is responsive enough to be effective in a fast-paced setting such as a kitchen. There were many hurdles we needed to deal with.

• Interview McDonald’s managers to understand their needs that are not met with current technologies and common questions they are asked during operations

• Compressing data used into text files for our model to search through smaller-sized documents with the same amount of information

• Designing embedded prompts to give you actionable responses with little to no “fluffer” words for frequent questions so workers can easily get the information they need and not waste time reading through heavy text

In the end, our conclusion discussed the fast food industry and its shift towards automation. Rather than investing in having higher skilled labour like a food and beverage service such as Starbucks, McDonald’s would have a higher return on investment moving away from employees and using voice recognition and screens to reduce costs involved in this high turnover issue, rather than focusing on training.